FAQ — The Rosemont Barbers

You will be charged 30-45 minutes before the appointment time. It will automatically charge and you will be notified of the charge. If for any reason the payment didn’t go through you will get an email letting you know.

You must select your barber and service first. It must be a day that barber is scheduled to work, and doesn’t have any time left available that day for that specific service. You will see a green “Put me on the waiting list” button appear. You will put in all of your information including payment information. You will ONLY be charged unless you take and book an appointment.
You cannot book “choose any professional” as you sign up for a specific barbers waitlist. You can join every barbers waitlist, but you’ll do so individually for each barber.
If someone cancels it’ll notify you immediately giving you 10-15 minutes to click the link texted to you and take or turn down that appointment. After that 10-15 minute time frame it will move on to the next person in line on the waitlist (if multiple people are signed up for a barber).
A wait list is created and it will notify those who signed up first and work its way down the list.
There is a $3 convenience fee charged by our booking software Squire if you take an appointment off the waitlist. you will NOT be charged that $3 unless you take an appointment off the waitlist.

Our booking system Squire, charges a $1 booking fee for pre pay. Rosemont does not see any of this fee, and it goes directly to Squire.

You will not be charged if you cancel your appointment outside of our 3 hour cancellation policy. If you try canceling within one hour of your appointment time, the system will not allow you to do so. You can view our shop policies HERE. If you cancel before one hour of the appointment time you have not been charged yet, nor will be as it charges 30-45 minutes before the appointment time.
If you reschedule your appointment, your stored payment will roll over to the rescheduled appointment.

ABSOLUTELY NOT! We respect your private information and value your trust. We would never sell, or share your information to anyone. Your information is safe and secure with us and us only.

It is very convenient to do so in our booking app for IOS or Google Play found here IOS Google. If you prefer to not download our app, or the app is not working correctly you can access the ability to move your appointment in the confirmation email for your appointment. Click “view reservation” and you’ll be able to adjust from there.

We do send marketing emails, however, we don’t blow your inbox up with useless crap. Our emails are meant to keep you in the loop about our barbers schedules, new staff, monthly discounts on our store Rosemont Provisions, and information on exclusive events hosted by Rosemont.

Rosemont does not discriminate against gender. We offer services to any and all gender identities. That being said, we are not a salon. We lack salon amenities such as shampoo bowls, certain styling tools and products suited for longer women’s lengths. For bobs, long layers, or any salon style women’s cuts, we highly suggest going to one of the amazing neighboring salons in Lodo.

Rosemont loves dogs, however, we are not a dog friendly establishment for the safety and comfort of our guests.

Rosemont always says “If your kid can sit like a gentleman we can make them look like one.” We are NOT the shop for a first haircut, or children that don’t handle haircuts well yet. For the comfort of our guests, screaming kids won’t be permitted.